Terms & Conditions

1. Payment method

 

1a. Payment should be 50% of the total (exclude: transfer fees) and made by telegraphic transfer, internet transfer to following account details:

Note: For the balance of the payment, you can choose to either transfer it and to pay cash upon on your arrival in Hanoi.

Account Name: ADVENTURE INDOCHINA TRAVEL COMPANY LIMITED

Account Number: USD 0691370316642 or EURO 0691140316641

Bank Name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM

Address: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM, BRANCH HA TAY, HANOI, VIETNAM

Swift Code: BFTVVNVX069

 

Website: http://www.vietcombank.com.vn/ or through this account:

 

Account Holder: Nguyen Hiep Hai 

Account Number: US$ 0011372814981 – EURO 0011142877538

Bank name: BANK FOR FOREIGN TRADE OF VIETNAM

Bank swift code: BFTV VNVX 001

Bank Address: 33 Ngo Quyen – Hoan Kiem – Ha Noi – Viet Nam

 

1b. Western Union Money Transfer:

Payment by money transfer service of Western Union(used when you are outside Vietnam). It is very fast and suitable for last minute bookings, or bookings that need confirming shortly. Currently, many of banks in the world have it. To transfer money through western Union, you can go to the bank agents where Western Union is available and follow their instructions.

You can also do it online by accessing to Western Union’s website: http://www.westernunion.com. Register for an user of Western Union, send the amount to us using the details below:

Receiver: Nguyen Hiep Hai

Address: No 1 Hang Buom street-Ha Noi-Viet Nam

Phone number: +84-903299389

After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits, please inform us the full name, country of sender, the amount and the MTCN through email to info@adventureindochina.com The transfer fees are at your side.

 

1c. PayPal

PayPal – The safer, easier way to pay online!(paypal fee is 8% at your side) 

2. Cancellations

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be subject to the following charges:

* After confirmation: 10% charge

* 30-45 days before arrival: 20% charge

* 15-29 days before arrival: 40% charge

* 3-14 days before arrival: 60% charge

* Within 2 days before arrival: 100% charge

3. Travel Insurance

Trip insurance is required for our trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical evacuation and other coverage, should be confirmed upon your trip departure.

4. Tour cost

Tour costs and what inclusion/exclusion is listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and meals as stated, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services.

5. Voucher

Voucher will be issued by Adventure Indochina after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

6. Liability

No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. ADVENTURE INDOCHINA is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. These include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, ADVENTURE INDOCHINA will endeavor to substitute a suitable arrangement of similar value.

7. Complaints/Refunds: 

ADVENTURE INDOCHINA TRAVEL will act as an intermediary between the clients and other services suppliers such as air, train, boat, hotels in the event of any complaint.